Refund Policy

We offer a 30-day money-back guarantee (on one bottle), which means you have 30 days to try our product, and if you're not satisfied, we'll issue you a full refund. Learn more

To be eligible for a return, your item must be in the same condition that you received it: unused, with and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@imaginesupplements.com. Returns will need to be sent to the following address:

Imagine Supplements,
Imagine House,
Unit 4, 43 Augustus Terrace,
Parnell,
Auckland 1052,
New Zealand

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded using your original payment method within ten business days. Please remember that it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@imaginesupplements.com.